Terms And Conditions
These Terms and Conditions ("Terms") govern your use of the sales call auditing and monitoring software provided by Fixit ("we", "us", "our", or "Company"). By using our software (the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
Intellectual Property : The Software is the intellectual property of Fixit and is protected by copyright laws and other intellectual property laws. The use of the Software is limited to the purposes for which it was intended, and clients are prohibited from selling the technology for their own profits
Use of Service : You may use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
Collection of Information : The Service collects sales and customer service call recordings, which may include personal information of the customers of the company's clients. The collected data is used to analyze calls and create summarized dashboards for auditing calls and providing areas of improvement for sales agents.
Ownership of Data : The collected data is the property of the client who has contracted with us to use the Service. The client owns all rights, title, and interest in and to the data.
Access to Data : Only the website and data owner have access to the collected data. We do not share the collected data with any third party. However, we may disclose personal information in response to legal requests, such as a court order or subpoena, or to comply with applicable laws, regulations, or other legal processes.
Security of Information : We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of the data. The data is stored securely on our servers and is accessible only by authorized personnel. However, no security measures are 100% secure, and we cannot guarantee the security of your information.
Intellectual Property : The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by us, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Disclaimer of Warranties : THE SERVICE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability : TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS.
Indemnification : You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your use of the Service or violation of these Terms.
Governing Law and Jurisdiction : These Terms and your use of the Service are governed by and construed in accordance with the laws of the State of [Insert State], without giving effect to any choice or conflict of law provision. You agree that any legal suit, action, or proceeding arising out of or relating to these Terms or the Service shall be instituted exclusively in the federal or state courts
Modification : Fixit reserves the right to modify these terms and conditions at any time, and clients agree to be bound by such modifications.
Entire Agreement : These terms and conditions constitute the entire agreement between Fixit and clients regarding the use of the Software and supersede all prior agreements and understandings, whether written or oral.