Questions
How fast can I get started with Fixit?
You can get started almost instantly. Once you sign up, we help you connect your WhatsApp, upload existing leads (if any), and start capturing new ones. Most teams are able to see value within the same day, without waiting for lengthy onboarding or training.
Do I need to download an app or software?
No. Fixit is completely cloud-based and works natively with WhatsApp. This means you don't have to download or install any new software. All you need is a WhatsApp number, and you're good to go.
Do I need technical skills to use Fixit?
Not at all. Fixit is built for non-technical users. If you're comfortable sending a WhatsApp message, you'll be able to use Fixit. The setup is guided and support is available if you ever need help.
How long does it take to onboard my team?
Onboarding is quick and simple. Your team can be set up and using Fixit within hours. We also provide demo sessions and guides to make sure everyone understands how to capture and follow up on leads efficiently.
Can Fixit integrate with my existing tools?
Yes. Fixit integrates with popular CRMs, Excel, WhatsApp Business, telephony platforms, and other sales tools. This ensures that you don't have to change your existing systems — Fixit simply plugs in and enhances them.
Do I need to upload my data manually?
No. Fixit can automatically capture data from WhatsApp chats, voice calls, or QR codes. If you already have existing data in Excel, you can upload it in bulk. Once set up, lead capture happens seamlessly in the background.
How is Fixit different from a CRM?
A CRM is mainly a storage and management tool for customer data. Fixit is an AI-powered assistant that actively works for you, it captures leads, qualifies them, follows up automatically, enriches their profiles, and even schedules meetings. It can also integrate back into your CRM, so you get the best of both worlds.
Can I capture leads from anywhere?
Yes. Fixit can capture leads from WhatsApp, phone calls, QR code scans, websites, or even offline events. Wherever your customers interact with you, Fixit ensures their information is captured and stored with full context.
How does Fixit capture leads from WhatsApp, calls, or QR codes?
When someone sends you a WhatsApp message, calls, or scans a QR code linked to Fixit, the system automatically extracts their details and saves them in your database. You don't need to manually enter or track leads — Fixit handles that for you.
Does Fixit work in multiple languages?
Yes. Fixit supports over 250+ global languages and regional dialects. From Hindi, English, and Hinglish to Arabic and Kannada, Fixit is built to understand and engage with your customers in the language they prefer.
How do I qualify leads with Fixit?
Fixit automatically engages your leads with relevant questions, checks their requirements, and scores them based on urgency, intent, and fit. Qualified leads are highlighted so your sales team can focus on the ones most likely to convert.
Does Fixit support voice calls as well as WhatsApp?
Yes. Fixit can engage customers through both WhatsApp and voice calls. This makes it versatile for businesses where phone conversations are as important as chat-based communication.
Can I see analytics or reports on my leads and team performance?
Absolutely. Fixit provides dashboards that show lead conversion rates, team performance, call outcomes, follow-up success, and other metrics. This helps you make data-driven decisions to improve sales.
Does Fixit enrich leads with extra data?
Yes. Beyond basic details like name and phone number, Fixit can pull in additional insights like location, social media profiles, and behavioral trends. This enrichment makes your lead database more valuable and actionable.
Can Fixit book meetings or site visits directly?
Yes. Fixit can confirm appointments or site visits with your leads over WhatsApp or phone and sync them with your calendar. This removes the hassle of back-and-forth coordination.
Can my team use it together?
Yes. Fixit is designed for collaboration. Multiple team members can access the same leads, track progress, and manage conversations without duplication or confusion.
How do reminders and follow-ups work?
Fixit automatically reminds you about upcoming calls, pending follow-ups, or unanswered messages. It can also nudge customers with timely WhatsApp reminders, ensuring no lead slips through the cracks.
What are some real-world use cases of Fixit?
Fixit is designed to adapt to different business needs. For example:
Real Estate Individual Broker: A broker can automatically capture leads from property portals or WhatsApp inquiries, qualify them, and schedule site visits without manual tracking.
Real Estate Sales Teams: Teams can collaborate on a shared pipeline, assign leads, and ensure consistent follow-ups, boosting conversions across multiple agents.
Real Estate Booth in Conferences: Booth visitors can scan a QR code, instantly saving their details in Fixit. Automated reminders and WhatsApp follow-ups help nurture those contacts long after the event ends.Which languages does Fixit currently support?
Fixit supports over 250+ languages and dialects. This includes widely spoken global languages like English, Arabic, and Hindi, as well as regional mixes like Hinglish and Arabic-English blends.
Can Fixit handle regional dialects or Hinglish/Arabic mix?
Yes. Fixit has been trained on real-world conversations and is capable of understanding multilingual exchanges and mixed language chats, which are common in everyday customer interactions.
Is Fixit compliant with data privacy laws?
Yes. Fixit follows strict compliance standards including GDPR in Europe, DNCR in India, and local UAE/KSA regulations. Your data is encrypted, securely stored, and never shared with third parties.
Can multiple agents work on the same leads?
Yes. Fixit enables team collaboration where multiple agents can access and manage the same pipeline. You can also assign leads to specific team members.
Can I control user access or roles?
Yes. Fixit allows you to set different permissions for admins, managers, and agents. This ensures that sensitive data is controlled while giving your team the access they need.
Can Fixit handle multiple offices or regions?
Yes. Fixit is built for scalability. You can run separate teams, languages, or office regions under a single account while still tracking everything centrally.
How much does Fixit cost?
Fixit offers simple, transparent monthly pricing. Plans vary based on the number of agents, features, and lead volume. This makes it affordable for both small teams and large enterprises.
Do you offer a free trial?
Yes. You can try Fixit free of charge before committing to a paid plan. This helps you see the value firsthand.
Are there different plans for individuals and teams?
Yes. We have packages designed for solo professionals as well as businesses with multiple agents or offices.
What happens if I exceed my plan's lead or call limit?
If you exceed your limit, Fixit notifies you right away. You can either top up with additional credits or upgrade your plan without any disruption.
Can I upgrade or downgrade my plan anytime?
Yes. Fixit is flexible. You can change your plan based on your business needs without long-term lock-ins.
How secure is my data with Fixit?
Your data is protected with enterprise-grade encryption. We store information on secure servers, comply with data privacy laws, and ensure that only authorized team members can access it.
What measures are in place for data security?
Fixit uses encryption in transit and at rest, multi-layer access controls, and continuous monitoring to protect your information. We also undergo regular audits and follow best practices in cybersecurity so your business and customer data remain safe.
What if I face issues — is there customer support?
Our support team is available by chat, email, or phone to help you with any issues. We also provide detailed guides and resources to help you get the most out of Fixit.
Does Fixit work offline or only online?
Fixit is an online-first platform. However, data is cached and synced in real time, so even if there's a short connectivity issue, your information is not lost.
How reliable are WhatsApp messages and voice calls?
We use enterprise-grade WhatsApp and telephony infrastructure with fallback systems in place. This ensures that messages and calls are delivered on time with extremely high reliability.
What is Fixit?
Fixit is an AI-powered WhatsApp-native sales assistant. It captures, qualifies, and nurtures leads automatically while integrating into your existing workflows. It's like having an AI employee who never sleeps and never misses a lead.
Who is Fixit built for?
Fixit is designed for businesses that depend on customer conversations to drive sales, from real estate sales and brokers.
What makes Fixit better than hiring more telecallers?
Unlike a human team, Fixit works 24/7, speaks multiple languages, handles unlimited conversations in parallel, and ensures every lead gets a timely follow-up. This reduces cost and increases efficiency while supporting your team.
Is Fixit an AI tool or a human assistant?
Fixit is powered by advanced AI but designed to behave like a human assistant. It understands natural conversations, responds intelligently, and integrates into your daily workflow without adding complexity.