Pricing and Refund Policy

Thank you for choosing ONE2X Tech PRIVATE LIMITED for your B2B SaaS needs. This Pricing and Refund Policy governs the use of our services and outlines the terms related to pricing, subscriptions, and refunds.

Pricing:

  1. Monthly Subscription:

    • The monthly subscription fee is billed on a recurring basis.
    • Pricing is based on the number of users or other relevant metrics specified in your subscription plan.
    • Monthly subscription fees are payable in advance.

  2. Yearly Subscription:

    • The yearly subscription fee is billed in advance for the entire year.
    • Pricing is based on the number of users or other relevant metrics specified in your subscription plan.
    • Yearly subscription fees are payable in advance.

  3. Changes in Pricing:

    • ONE2X Tech PRIVATE LIMITED reserves the right to adjust pricing for its services. Customers will be notified at least 30 days in advance of any changes.

Refund Policy:

  1. Monthly Subscription:

    • Monthly subscription fees are non-refundable.
    • Cancellation of the monthly subscription will be effective at the end of the current billing period.

  2. Yearly Subscription:

    • Yearly subscription fees are non-refundable.
    • In the case of cancellation before the end of the yearly subscription term, no pro-rata refund will be provided.

  3. Service Disruption:

    • In the event of a service disruption or failure to meet our service level commitments, ONE2X Tech PRIVATE LIMITED will work diligently to resolve the issue promptly.
    • Compensation or credit for service disruptions will be determined on a case-by-case basis.

  4. Billing Disputes: Any billing disputes must be reported within 30 days of the billing date. Failure to do so will result in the dispute being deemed invalid.

  5. Termination of Services: ONE2X Tech PRIVATE LIMITED reserves the right to terminate services for any violation of our terms of service or inappropriate usage.

Contact Information: For billing inquiries or to request a refund, please contact our customer support at hello@fix-it.ai

Additional Notes:

  • All refunds will be issued using the original payment method.

  • The refund policy applies to the subscription fees only and does not cover additional fees, such as third-party charges.

  • ONE2X Tech PRIVATE LIMITED may update this policy from time to time. Customers will be notified of any changes.

By using ONE2X Tech PRIVATE LIMITED services, you agree to abide by this Pricing and Refund Policy. If you have any questions or concerns, please contact our customer support team.